Security Software

Norton AntiSpam

This problem may happen if support@globalwebshost.com  is accidentally added to the Blocked List.

To remove the support@globalwebshost.com from the Blocked List:

– Start your Norton product.
– Click Settings.
– Depending on your Norton product, do one of the following:

For Norton 360:

In the Settings window, under Detailed Settings, click AntiSpam.
On the Filter tab, next to Blocked List, click Configure.

For Norton Internet Security:

In the Settings window, on the Network tab, click Message Protection.
Under AntiSpam, next to Blocked List, click Configure.
– In the Blocked List window, select the item that you want to remove, and then click Remove.
– Click Apply, and then click OK.
– If you do not find support@globalwebshost.com in the Blocked list, go to next step.
To add support@globalwebshost.com to the Allowed List:

– Start your Norton product.
– Click Settings.
– Depending on your Norton product, do one of the following:

For Norton 360:

In the Settings window, under Detailed Settings, click AntiSpam.
On the Filter tab, next to Allowed List, click Configure.

For Norton Internet Security:

In the Settings window, on the Network tab, click Message Protection.
Under AntiSpam, next to Allowed List, click Configure.

– In the Allowed List window, click Add.
– In the Add Email Address window, from the Address Type drop-down, select the address type.
– Add support@globalwebshost.com, and then click OK.
– In the Allowed List window, click Apply, and then click OK.

McAfee Products

While McAfee has removed spam protection in the latest Anti-Virus software- You may still have a version that offers spam filtering.

In order to add Support to the friends whitelist, please open McAfee and click on Web & Email Protection.
Then click on Anti-Spam

There you can see various settings. You can change the spam protection level, change filter settings, etc.
Click on Friends list
– Please add support@globalwebshost.com to your “Friends List” to always allow emails from Support.

Trend Micro
If you received an email message that was incorrectly moved to the Spam Mail folder by the Anti-Spam Toolbar you can prevent this from occurring in the future.

The Anti-Spam Toolbar detects spam by looking for certain keywords in the email’s subject or body. Occasionally, it may detect what you consider legitimate email as spam.

To prevent this from occurring you can do either of the following:

– Add the Support to the list of Approved Senders.
– Decrease the Spam Email Filter Strength.

Note: You can also select the email and click Not Spam to report it to Trend Micro. However, this feature serves only as a reference to their spam database, and it may not have an effect on how the toolbar detects spam.

Add the sender to the list of Approved Senders:

– Open Microsoft Outlook.
– Click the Spam Mail folder then select the legitimate email detected as spam.
– Click Approve Sender on the toolbar.
– Click Yes when the confirmation message appears.

Decrease the Spam Email Filter Strength:

– Open Microsoft Outlook.
– Click Trend Micro Anti-Spam then click Settings.
– On the Spam Filter tab, move the slider bar to select a lower filter strength.
– Click OK to save your settings.

Spam Filters

Cloudmark SpamNet
Cloudmark filters email based on content footprints. To assure our email has not been mis-identified as spam:

– Select Cloudmark | Options… from the Cloudmark SpamNet toolbar in Outlook.
– Click Advanced.
– Go to the Whitelist tab.
– Click the Add button.
– Type: support@globalmoneyline.com
– Click OK.
– Click OK.
– Click Yes.
– Click OK.

SaneBox

Sanebox is not a filter, but a filtering system trained by you.

– Open your Webmail or Gmail where you use SaneBox.
– Open your @SaneLater folder.
– If you find an email from Support or an email from support@globalwebshost.com in @SaneLater…
– Please drag my email to your Inbox folder.
– By doing this you will always get our great content in your Inbox from now on!

Spam Assassin
Spam Assassin is usually administered by your server admin. Please contact your admin and request that he or she:

– Add the following entry to your user_prefs file, which is found in the .spamassassin subdirectory on your web/mail server
– Whitelist_from support@globalwebshost.com
– Save the user_prefs file or move the updated copy to your .spamassassin subdirectory.

Barracuda Networks
Occasionally, Barracuda Spam Firewall will mark a legitimate message as spam. There are two methods to whitelist email senders.

Whitelist Quarantined Senders:

– Open your email client. Barracuda should send you a summary each day listing quarantined items. Choose the most recent Barracuda email message.

– Locate the email from Support and the sender email address support@globalwebshost.com that you do not want quarantined in the future. Click on the word “Whitelist,” which is in green print to the right of the email title. This will open your list in a web browser.

– Click the box to the left of the email that you would like to whitelist. At the top of the page, click “Whitelist.” Barracuda will not block or quarantine the sender whose email address appears on the whitelist.

Whitelist Senders and Domains:

– Open your web browser. Navigate to your company’s Barracuda firewall homepage.
– Click on the Block/Accept tab.
– Choose “Sender Domain Block/Accept.” Enter the Domain name from support@globalwebshost.com to whitelist. For example, you can enter aol.com to allow all AOL addresses.
– You may enter a comment to remind you why you allowed this Domain. Click “Add.”
– Click your mouse on the “Email Sender Block/Accept” tab. Enter the email address of an individual sender that you want to whitelist, such as “support@globalwebshost.com”
– Include a comment. Click “Add.” In the future, Barracuda will not block emails from this sender.

Thanks