EarthLink
How to whitelist EarthLink email, If you are not receiving email at EarthLink, there are two actions you can take.

– Check Suspect Email folder
– Add Support to your address book.

With EarthLink, if you have SpamBlocker turned on, suspect messages are automatically send to your Suspect Email folder if the Domain is not in your address book.

Suspect Email Folder:
– While in the Suspect Email folder, if you see Support.
– Select the Move to Inbox and Add Contact option from the drop down menu.
– This will add [email protected]  to your Address Book for future email delivery assurance.

Address Book Inclusion:
– Open the email.
– Click Add to Address Book in the email header.
– Use the Address Book Editor to verify the sender’s contact details and click save.
– Fill in [email protected]  as the email address of the sender.
– Any mail sent with the same Domain (right of the @ sign) will now be delivered to your Inbox.

Mozilla Thunderbird
How to whitelist Mozilla Thunderbird email.

Please open your Thunderbird email client:
If an email from Support appears in your Junk Folder:
Please mark that message as Not Junk.
Next, please add Support to your Address Book:
– Click the Address Book button.
– Make sure the Personal Address Book is highlighted.
– Click the New Contact button.
– Under the Contact tab, copy and paste the “From” address, [email protected]  into the email text box.
– Click OK.

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