RE: What are the advantages of business automation?
I often look at automation as a productivity booster. If you automate a boring and mundane task, the human who was wasting their time on that task can go ahead and focus on something that will actually make full use of their capabilities.
This can make a huge difference for the senior and key members of your team, as the less time they spend on work anyone can do, the more you’ll be able to leverage their specialty and experience.
Automation will often also make tasks faster. This can be useful when working against a tight deadline, or when you are trying to help a client who’s on the other side of a phone line with you.