Why do fast food workers repeat your order many times?

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Thanks for your questions. I think this questions ” Why do fast food workers repeat your order many times? “ is very important for all like yours.Here I’m trying to give your answers in brief.

At the speaker box we repeat the order back exactly as it is on our screen (and yours if the store is equipped with menu screens at their order boards outside). When you come to the pay window we’ll Ask again by verifying the main item or two in your order (any special order or “grill order”). When you come to the present window we will Tell you what we are handing you. Doing this reduces the amount of mistakes we make and helps ensure that you (the customer) gets what they want. Even with this process though, mistakes ARE going to be made because believe it or not we are human too. A further note: as stated by others, customers go on auto-pilot and just say yes, play/talk on their phones, only half listen or just don’t pay attention all the time. When this happens and mistakes are made then it’s worse because the customer is pissed that their food is wrong and can’t see that they are the ones that are guilty of not paying attention but we are the ones that pay the price for it. I once had a customer order a large order and “accidentally” order the wrong thing. When they got home, their girlfriend berated them for bringing home the wrong thing so they called me back and told me what happened and wanted to know what I was going to do about it. A little back story to this: I had taken this guys order myself, worked diligently to ensure they got what they wanted, allowed them to use multiple coupons for the order (only supposed to use one coupon per order) and repeated the order several time throughout the process to include when I gave him the order. I told him that HE had made the mistake (which he admitted to me when he called) and that I would be willing to allow him to come in and order what he was supposed to order but I could not refund anything because he had used several coupons in his order (which had allowed him to get one of the mistakes free already) and because it wasn’t me who had messed up. Guess who was still in the wrong? Not the customer. Hopes this helps explain why we repeat ourselves so many times in an effort to ensure you (the customer) gets exactly what it is they want. Hopefully it will also shed some light and help our customer pay more attention to the process and what is going on around them (not that I’m trying to belittle the customer any).

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Default Answered on June 8, 2017.
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